Recognising the challenge: how to realise the potential benefits of ICT use in SME’s

There is evidence to suggest that small businesses often start with innovative business ideas but fail within the first 3 years because the proprietors lack the expertise to make them thrive. In this context, it has been suggested that SMEs would benefit from support to select suitable ICTs that can help them to make the most of their business potential. Such suggestions tend to overlook a need to design a system for use of these ICTs within the context of a particular business. Technology alone solves no problems. Managers need to develop relevant expertise to exploit all the assembled resources available to them, and design of an Information System that will be experienced as useful is a prerequisite for successful development of business opportunities. While the technical aspects of e.g. data processing and storage can be consigned to a contractor, responsibility for a customer’s experience in interacting with the business cannot. It is necessary to design business processes and technologies in synergy, paying as much attention to design of effective use of ICTs as to the technologies themselves. The authors believe it is vital for the proprietors of small to medium-sized enterprises to consider what may be the unintended consequences of investment in ICTs and to devote due time and effort to development of effective systems for use

Professional desire, competence and engagement in IS context

This paper attempts to address the failings of a predominant paradigm in IS research and practice that emphasises technological determinism. This paradigm makes use of a false belief in the power of rationality in organizational decision-making, and a mythology in which organizational actors can be viewed as passive ‘users’ of technology. We wish to create a discussion of the nature and role of professionalism as an expression of more than technical competence. Both system analysts and organizational stakeholders (e.g. ‘users’) are to be viewed as professionals. We discuss desire, exercise of will and their role in professional judgment in relation to transcendent values espoused within communities of practice. We go on to relate this to the environments of Information Systems research and practice. It is pointed out that many researchers, over a number of years, have dealt with these issues in relation to effective management of technological development and organizational change. The paper attempts to encourage renewed attention to interpretivist perspectives on IS development and organizational change, including recognition of the importance of contextual dependencies

Crisis! what crisis?

Abstract There is a crisis discussed in the discipline of Information Systems. Those who perceive such a crisis to exist are by no means agreed, as to its nature and origins. Our inquiry shows that there are a three distinct “crises” being debated. The first of these relates to the Substance and boundaries of the discipline itself and if it is even a discipline at all. Another “crisis” relates to higher education and a fall in demand for IS courses from new students. Commentators perceive this to threaten the existence of IS departments in Universities, and to have potentially serious consequences for both research strategies and career paths of academics. Thirdly, there is perception of a crisis in the wider world, characterised by fewer vacancies in IS-relevant occupations whilst, at the same time, employers complain of a shortage of suitably skilled applicants for the vacancies available. This paper examines evidence for the three “crises,” real or imagined, suggested above, in the Information Systems field

Sustainability in IS: the case for an open systems approach

Common sense tells us that cost cutting leads to saving, and spending should therefore be minimized. However, a little reflection tells us that this sometimes leads to false economies. In an organizational context, these can lead on to a downward spiral of organizational ‘suicide’. Examples of false economies may include: saving on maintenance; saving on research and development expenditure; saving on margins (waste or just-in-time management); and saving on ‘how’ we do things, as opposed to ‘what’ we do. Common sense cost cutting makes ‘how’ invisible, and only recognizes ‘what’. It is vital that we also remember to consider ‘why’ activities are undertaken. Professional competence implies not only skill/knowledge in a particular field, but also desire to apply that knowledge in accordance with certain values, and engagement with the context of application so that learning through reflection may take place. Professional work therefore includes scope for extra-role behaviour, such as suggesting innovative methods or identifying and developing new opportunities (Bednar and Welch, 2010). We suggest that a naïve pursuit of ‘efficiency’ is likely to constrict and curtail possibilities for extra-role behaviour, with disastrous consequences for the development and growth of the business. Creation of systems experienced as sustainable therefore requires us to focus attention on perceived usefulness, rather than efficiency

A SOCIO-TECHNICAL APPROACH TO SUSTAINABILITY IN ORGANIZATIONS: AN EXPLORATORY STUDY

Research has shown that sustainability is a critical issue for organizations. There are many dimensions to this concept, notably economic, social and environmental sustainability. When considering development of Information Systems, it is necessary to take these factors into account. However, although developers wish to deliver a package of sustainable benefits, the values that these benefits represent to different stakeholder groups will vary. Approaches will be needed that can provide support to resolve divergent and conflicting requirements within a transformation process, and help to surface contextual understandings of sustainable performance. Poorly-designed systems lead to work activity that is less than optimal, and thus fails to achieve a level of excellence in performance that is a significant prerequisite for competitiveness and economic sustainability. This paper introduces an investigation into understanding of a socio-technical systems framework that could function as a trigger for sustainability development where a suitable agenda already exists within an organization. Preliminary results, and their limitations, are discussed and a tentative agenda for further research is presented

‘Critical systemic thinking as a philosophy for “design” practice.’

Some systems approaches tend to conceptualize social systems as collective entities, in which emergent properties of the whole can render individuals within a social system invisible. As critical systemic thinkers, however, we choose to see a social system as an emergent property of the interactions between unique individuals whose social relations are of interest. Thus, within the field of critical social research, we include work with a focus on sense-making and learning in the context of systems of human interaction. Such work tends to encourage challenging of taken-for-granted assumptions and ‘received wisdom’. It is oriented towards supporting individuals and groups to reflect in context, to learn and hence to bring about beneficial change for themselves. In this class of research, we include work influenced by, for example, Gregory Bateson. His taxonomy of orders of learning, and his exploration of human interaction have informed work of many other researchers. His insights have been influential in highlighting concepts such as ‘otherness’, ‘in-betweenness’ and ‘immanence’ as relevant aspects to explore in relation to human systems. Another author whose work has informed that of many other researchers is Claudio Ciborra. An on-going critique of rationality characterizes his contribution to investigation of human systems. Ciborra highlights differences between logical descriptions of social behavior that people make and their actual, contextualized experiences. This social behavior includes play as an emergent property of improvisation in problem solving practice and expressionism as communicative practice. This paper will discuss the contributions of critical systemic thinkers to the development and application of critical social research